Yesterday, 12:06 PM
How to Get Help
Stuck on something? Here is where to go so you get an answer fast.
1. Check the Help Center
The Help Center has short guides on how the board works: vendor tiers and applications, the Scam Register, safe trading, ranks, awards, the shoutbox and the marketplace. Most questions are answered there.
2. Quick question? Use the shoutbox
The Help channel in the shoutbox on the front page is the fastest way to get a short answer from other members.
3. Start a thread here
For anything about the site itself: how a feature works, a problem with your account or something you cannot find. Pick the Question prefix, write a clear title and tell us what you already tried. "No Bump button on my listing in Selg" helps us much more than "marketplace broken". A link to the page and your device and browser help too.
4. Something broken?
Post it in Bug Reports with the steps that make it happen.
5. Private matters
Questions about your own account, a scam case, a vendor application or a staff decision go by private message to someone on the Forum Team. Messages to staff never count towards the New Member limit and are never held. If you cannot send private messages, use the Contact Us form.
Good to know
- Forgot your password? Use Lost Password and the reset link goes to your email.
- Got scammed? Use the Scam Register report form instead of posting about it here.
- New Member threads wait for approval. You can still see your own thread, with a Waiting for approval label, until staff let it through.
- See a post that breaks the rules? Use the Report button on the post.